Privacy Policy

Updated 2 January, 2025

Offshoot Rentals (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Offshoot Rentals.

This Privacy Policy applies to our website, its associated subdomains (collectively, our “Service”) and our iOS applications. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Offshoot Rentals Pty Ltd, (registered office 7 Kerr Street, Preston, Victoria 3072, Australia) that is responsible for your information under this Privacy Policy.
  • Country: where Offshoot Rentals or the owners/founders of Offshoot Rentals are based, in this case Australia.
  • Customer: refers to the company, organization or person that signs up to use the Offshoot Rentals Service.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit the Offshoot Rentals website and use the services offered through our applications.
  • IP address: Every device connected to the Internet is assigned an identifier known as an Internet Protocol (IP) address. These identifiers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel: refers to those individuals who are employed by Offshoot Rentals or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification of a natural person.
  • Service: refers to the service provided by Offshoot Rentals as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: The Offshoot Rentals site, which can be accessed via this URL: https://offshoot.rentals
  • You: a person or entity that is registered with Offshoot Rentals to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register with our business, create a booking, subscribe to our newsletter, respond to a survey or fill out a form. The following personal information is collected:

  • Name / username.
  • Trading name (if applicable).
  • Phone numbers.
  • Email addresses.
  • Business / residential addresses.
  • Age and date of birth.
  • Passwords for accessing our services (when not using passkeys).
  • Proof of identity documents.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our applications (we continually strive to improve our application offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions.
  • To administer a contest, promotion, survey or other application feature.
  • To send periodic emails.

When Does Offshoot Rentals Use End User Information From Third Parties?

Offshoot Rentals will collect End User Data necessary to provide the Offshoot Rentals services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When Does Offshoot Rentals Use Customer Information From Third Parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Offshoot Rentals customer, we receive information from a third party that provides automated fraud detection services to Offshoot Rentals. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do We Share The Information We Collect With Third Parties?

We do not sell the Personal Information of our users. We may disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and When Is Information Collected From Customers and End Users?

Offshoot Rentals will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide our service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can‘t identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you use our service or enter, submit, or access your personal information. All electronic information is encrypted at rest and in transit, and is accessible only to our employees.

We cannot, however, ensure or warrant the absolute security of any information you transmit to Offshoot Rentals or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we never store this information in our systems and it is not available to anyone at Offshoot Rentals. Instead, our payment provider (Stripe) stores this information for us when you opt to save details for future use, as they are certified to do so.

Is The Information Collected Through The Offshoot Rentals Service Secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems.

In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Offshoot Rentals, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Australia without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of Australia, excluding its conflicts of law rules, shall govern this Agreement and your use of our applications. Your use of our applications may also be subject to other local, state, national, or international laws.

By using Offshoot Rentals or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our applications, or use our services. Continued use of our applications, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We have updated our Privacy Policy to provide you with complete transparency into how your personal information is collected and used when you engage our services. By using our applications, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites and Applications

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Offshoot Rentals. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us.

Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website or application, including those that have a link on our platform, is subject to that the rules and policies of those services. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Offshoot Rentals does not use "Cookies" directly, however third party services we use to provide our service to you might use them to identify the areas of our applications that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. Without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality of our applications correctly or at all.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services. You acknowledge and agree that Offshoot Rentals shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Offshoot Rentals does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties‘ terms and conditions.

Tracking Technologies

Google Maps API

Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data syncing with location, plan routes, or create a mashup just to name a few. Google Maps API may collect information from You and from Your Device for security purposes. Google Maps API collects information that is held in accordance with its Privacy Policy.

Local Storage

Local Storage - sometimes known as DOM storage - provides applications with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

Contact Us

Please do not hesitate to contact us if you have any questions.