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Common Questions About Gear Rental

Below are some questions we often get from our customers about the process of renting production equipment from us. If you can't find an answer to your question here, please contact us and we'll be glad to help.

Is payment required when making a booking online?

No - you pay when you collect the equipment (unless you have other payment terms with us). To make a booking online you just need to provide some contact details so that we can create your account.

If you have not booked with us before, we will call you after you have made your first booking to make sure you are familiar with the ID requirements, and to take a 10% credit/debit card deposit.

Do you deliver?

Yes, we can arrange delivery and collection of hires once you have been in the first time to open your account in person. Delivery is usually by courier, but depending on the nature of the hire we may also deliver your kit personally and without charge.

Can I just walk in and hire some equipment without first making a booking?

No - all hires must be booked in advance. If you are a new customer, we will call you prior to the start of your first booking and confirm the ID you need to bring with you on your first visit to open your account.

We will also request a 10% or $10 deposit by credit card over the phone, whichever is greater. This deposit is required for us to reserve the equipment booked by new customers.

Is a security deposit required?

No - but to rent gear from us you either need to be an Australian or New Zealand citizen, or your production needs to be fully insured and we need to be listed as an interested party on your policy.

If you are an Australian or NZ citizen, you'll need appropriate proof of this (your passport, Citizenship certificate or a statement from the Department of Immigration and Citizenship). You'll also need proof of your current address and a valid credit card, which will be validated and photocopied. The photocopy of your credit card will be held for the duration of your booking.

What about insurance?

If you don't have production insurance to cover our equipment, we have a damage waiver option available on hires where the hired equipment is worth more than $1,000.

The damage waiver adds 10% - 15% to the cost of your hire and limits your liability for accidental damage to $1,000 (so you pay up to the first $1,000 in the event of any damage). The damage waiver does not cover theft or losing the equipment. The equipment must also be identifiable as ours through serial numbers in order for the damage waiver to apply.

We have good relationships with local insurers and can help you arrange appropriate production insurance to ensure that rented equipment and other aspects of your production are covered.

How long is a rental day?

Unless there's a delay caused by the late return of equipment from a previous hire, you can collect the equipment you have booked from 3pm the day before the first day of your booking and return it by 12pm the day following the last day of your booking.

So, for example, if you book for a Tuesday and Wednesday, you can collect your booking from 3pm until closing time on Monday (or from opening time on Tuesday) and return it by 12pm on Thursday,

Earlier collection of gear can often be accommodated - please ask us. We will call you if there is any delay that might prevent you collecting your booking from 3pm the day before your booking starts.

How long is a rental week?

The weekly prices advertised are for 7 day hires. We charge 3 day weeks, so the price for 3, 4, 5, 6 or 7 days is the same.

What about weekends?

You can hire gear over the entire weekend for the price of one day. For equipment that can be booked online, when you select both Saturday and Sunday a discount will be automatically applied to reduce the total cost to be the same as a one day hire.

From the 7th of October 2017, we will be closed on weekends. This means that weekend bookings need to be collected between 3pm and 7pm on Friday (earlier if arranged) and returned between 8am and 12pm on the Monday. Otherwise we are open on weekends by arrangement only.

Where can I find the hire agreement?

If you're looking for the legal terms and conditions applicable to hiring our gear, you'll always find the latest version here.

What happens if I want to cancel my booking?

You can cancel your booking without charge up to 48 hours prior to the first day of your booking. You can do this by following the modify/cancel link in your booking confirmation email. Cancellations later than 48 hours prior to the first day of your booking incur a fee of 50% of the booking.

If you make a booking and don't show up by the end of the first day of the booking, you'll be considered a no-show and this incurs a fee of the full cost of the booking.

Please cancel as early as possible so that other customers may re-book the equipment you no longer want.

How can I view my rental history?

Your account page shows you all of your upcoming and past hires.

Which payment methods do you accept?

Visa, Mastercard, American Express, debit cards and cash. Direct credit into our bank account is also an option. We also offer payment terms for regular customers and established production companies etc with good payment histories.